Deepak Pradeep

Product Designer

Walgreens

Pharmacy Chat

Period: November 2017 - March 2018
Company: Walgreens
Role: User Experience Designer
Project Type: Native iOS / Android Apps

Introduction


Problem Summary


Process

Existing UX Review

Competitive Analysis

Chat Data Analysis

Development Input Research

Design Workshops x 2

Paper Sketches

Wireframes

Visual Design

Prototype

User Evaluations

Prototype Revisions


Deliverables

Planning

Work Plan

Work Plan

Existing UX Review

Work Plan (Gantt Chart)

Analysis

Existing UX Review

Existing UX Review

Competitive Analysis

Competitive Analysis

Design Workshop (HMWs)

Design Workshop (HMWs)

Design Workshop (Crazy 8s)

Design Workshop (Crazy 8s)

Wireframes

Paper Sketches (Concept 1)

Paper Sketches (Concept 1)

Wireframes

Wireframes

Chat Bot Dialogue Flow

Chat Bot Dialogue Flow

Axure Hi-Fi Prototypes

Axure Prototype Preview (iPhone 6s)

Axure Prototype Preview (iPhone 6s)

One way to access Pharmacy Chat in the prototype is to navigate to Health Services -> Pharmacy Chat. There are other contextual placements in the app prototype as well.

App Store Links

Tools and Technologies used:
Axure, Zeplin, Powerpoint, Confluence


Results

Pharmacy Chat Showcase

Retrospective

Get In Touch

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